Arc4life answers Email Questions from Inquisitive Customers:
I need a Supportive yet soft Pillow and Am 5"2"
Hello, I need a pillow that is supportive for me and my height is only 5'2". I do not like firm pillows. What Can you Recommend? - Candie
Dear Candie, We have a lot of pillows that are smaller in size such as the linear gravity pillow small or the petite core pillow. Both are firmer and do offer excellent support for side or back sleeping. We have a newer called the Arc4life Natural Alignment pillow. Please check it out. It is a medium standard sized pillow, but a lot softer than our other standard pillows. It is has two neck rolls on it and is great for sleeping on your side and on your back.
Choosing the Right Neck Pillow.. I have a "Long Neck"
Hello, I am only 5'7" tall but I have a very LONG neck and I am wondering if I need to order the large pillow because of my long neck? I'm certain my neck is as long as many 6' tall people!
The problem I've had in the past with contoured pillows is that when my head is resting in the low spot, with my neck supported properly, my head is not actually centered in the low spot and therefore I feel pressure on top/back of my head from the other side of contour. I don't know if this makes sense? When I say contour pillow, I mean the Tempurpedic style that curves up and down but in looking at picture I see the possibility of same thing happening with your pillow? - Ms.LongNeck
Dear Ms.LongNeck, Thank you for your email. It can be difficult to choose the right neck pillow. There are many variables that you have to consider. It is difficult to say which pillow is going to be okay for you. If you prefer to have a larger pillow- then order the large linear gravity pillow. The dimensions of this pillow are 28"x17". The standard size pillow (which works for 90% of our customers) is of dimensions 24"x17"- a medium sized pillow. I think from the way you have described your situation, the large linear gravity pillow would work better for you. Just keep in mind that the neck roll under your neck is going to be larger and bigger. But this will prevent the back of your head from hitting the top part of the other side of the pillow. Another option is to order the cervical traction neck pillow. This is a medium sized pillow with dimensions of 24"x17". I would recommend that you use the "V" side of the pillow, as this will give you a gentle stretch in your cervical spine while you are sleeping. I hope this helps. Please note that every person is different and everyone is going to respond differently to a new neck pillow. We cannot guarantee that the large is going to be perfect for you. This is only my recommendation.
Which Pillow would you Recommend 4 Numbness in the Fingers ?
I have numbness in my ring and pinky fingers which my physical therapist says is no doubt from my neck problems. I have forward head posture (from years as a librarian). Which pillow would you for me?-Janine. W
Dear Janine, Thank you for your email. We have a variety of pillows on Arc4life.com. If you are experiencing numbness and tingling, I would recommend the cervical traction neck pillow because it will allow you to have good posture while sleeping. You will probably want to use the "V" portion of the pillow. To get the most traction, sleeping on your back, will give you the most traction.
The cervical traction neck pillow is also good for forward head posture. Forward head posture puts a lot of stress on the neck and upper back area. It is good idea to start doing some exercises that will help to decrease the forward head posture. Unfortunately, the cervical traction neck pillow does not come in a smaller size. The pillow that does come in 3 sizes is called the Linear gravity neck pillow- this pillow comes in a small (17"x23"), medium (20"x26") and large(21"x33") size. It does not have the traction "v" side. Instead it has two different sized neck rolls. You can choose which roll is most comfortable for you. It is an excellent support pillow for your neck. Many of our customers who are of petite frame use this smaller linear gravity neck pillow because it allows them to keep their head and neck in alignment while sleeping.
What's the Best Way to Use the Cervical Traction Pillow?
Dear arc4life, I was wondering about the way I use the Cervical Traction Pillow when I sleep. To get the best out of the neck alignment thing should I be facing directly upwards towards the ceiling (perpendicular to my bed) or is it better to sleep in the way you are more comfortable with (head/chin tilted slightly forward/downward)?...-Barry W.L
The Cervical Traction Neck Pillow can be used for Support or Traction. For Neck Pain Relief most of our patients use the Traction or the "V" Side of the Pillow. To get maximum traction, use this pillow while sleeping on your back. Use a Knee Elevator for maximum comfort in your lumbar (low back) spine. It is best to sleep so that you are most comfortable, with your chin slightly tilting up. This allows you to the have the curve in your neck while you are sleeping.
Can the CLTraction Pillow Be Used 4 someone with Arthritis?
...Thanks so much for your quick response. Before I go ahead and order which I am pretty sure I will be doing, I just want to check to make sure if the pillows (in particular for my husband) are "safe" for someone who has cervical arthritis and as a result experiences very sore neck and headaches and wakes up with headaches. We are, of course, following medical direction but I just know our pillows are all wrong...-GJ
Thank you for your email. Yes the Cervical traction neck pillow is safe for someone who has cervical disc degeneration or arthritis in the cervical spine. However, every patient is different, with different needs, & different sensitivities. I would say that most of our customers who order our cervical linear traction neck pillow and suffer with headaches and arthritis do very well with this pillow. Every once in a while, someone has a lot of pain and just cannot get used to the pillow support that this provides. For some patients it takes time to get used to using a new pillow. This pillow is not hard like foam, not soft like a feather pillow. It has special contours that will allow him to sleep on his side or on his back while putting his neck into the proper position. You can read what other customers have bought the pillow for and their experience with it here: Arc4life.com Testimonials I will also be sending you a Frequently Asked Questions booklet about the Cervical traction neck pillow, and an how-to article about how to treat sore and tight muscles. So if your husband does have soreness in the beginning, he can treat the soreness in his neck properly. Finally GJ, we do offer a 30 day return policy for this pillow. Our return policy is that shipping is not refundable and there is a 5% return fee.
Do I need the Tx Pillow if I don't have disc/back problems?
Is the Traction pillow best if I need support for my neck because of neck pain in the morning, even though I do not have any known disc/back problems? -MN
Dear MN, Thank you for your email. The Cervical Traction Neck Pillow has two sides to it: A traction side and a Support side. If you have neck pain, reduced cervical lordosis, degernative disc, or other neck pain symptoms you can use the traction side of the pillow. Otherwise, use the support side (the side opposite the V). You will get excellent support on your back or on your side. Also, we have one other support neck pillow worth looking at: Its called the LinearGravity Neck Pillow: This pillow comes in 3 sizes in case you are petite framed or taller. Hope this helps you out. Please email us if have any more questions.
Is this the Right Pillow for Sleep Apnea?
Hello! I am a past customer who uses the linear gravity neck pillow and the Pronex. I have a classmate who might have sleep apea. Would the cervical traction pillow be good for this? Do you know of customers who wanted a pillow for sleep apnea vs the usual reasons for getting a pillow (pain, etc)...She is trying to sleep on her back vs on the side (because being on the side causes her to lie on her arm which she is trying to avoid). Thank you for your time.- Masha S.
Dear Masha, Yes, the best pillow would be the Cervical Traction Neck Pillow. We've had customers in the past who have said it helped and many customers who said it helped stop their snoring too. Also the traction pillow often helps you stay on your back because the "V" holds you in position. Hope this helped.
Arc 4 Life Shipping
I am wondering why my order placed on 7/1/08 is taking so long to be delivered. I ship out product daily through my job and I know that it should have only taken 3 days at most to get to me. I have checked this morning and I will not be receiving my order until 7/8/08. What is the delay. Tracking #900900xxx Thank you,- Anxiously Waiting for my pillow
Dear Anxiously Waiting for my pillow, Thank you for your email. There is no delay in shipping to you. Arc4life also sends out orders daily. You ordered on July 1st, and we shipped out on July 2nd. Also, we are located in the Northeast- in central Connecticut. I cannot tell you why Fedex/UPS cannot deliver to Dallas Texas in 3 days- We apologize for the inconvenience we have caused you. The one day difference could be due to the July 4th holiday. The pillow should be arriving by tomorrow. Please email us if you have any further questions.
Can the traction pillow be used for side and back sleeping?
I am interested in purchasing the The Cervical Traction Neck Pillow. I sleep on my stomach and side is this pillow ok to use or do you have to be a back sleeper?
Also, I live in an apartment building and am not home during the day to sign for package can they leave it at the door with out a signature? -J.D.
Dear J.D, The pillow is good for a side sleeper too. I would rotate the pillow 180 degrees - giving you the support side without the "V". This will keep your neck spine level. The V is best used when on your back and when someone rolls during the night they often move to the wings of the pillow.
We ship fed-ex ground and they don't require signature. They usually leave by the door unless there is another desired drop off you have. If you would like to have a signature required, it is an additional $3.75; please email us directly for this special request at info@ arc4life.com or you can Contact Us via telephone or mail.
Question about a Pillow + Shipping to Canada
Hello, hope you are having a good day! I would like to order the "cervical linear traction neck pillow" soon (I am in much pain!) Three questions have I for you:
Dear S.B, The cervical traction neck pillow should be fine for you at 5'4". If someone has a short neck and/or is 5'0" or less we recommend the linear gravity small pillow. The Cervical Traction Neck Pillow has helped many people with many different neck issues. It will help give support to your neck and also correct misalignments. Correcting misalignments reduces nerve pressure correcting many symptoms. You can use the traction side or the simply support side. Arc 4 life does not have any distributors in Canada, but we do ship to Canada. Shipping Cost is $39.86 and is completed via International Priority Mail with the US Post Office. Payment can be made with paypal, visa, mastercard or check. Click here for the International Order Form. Hope this helped - Matt
How to Use the Cervical Traction Neck Pillow
I just received my pillow yesterday. I had a question about how to position it when i sleep. I'm assuming i sleep on it positioned with the V facing me not upside down right? The harder part is supposed to be under my neck correct? I wasn't sure if i should have flipped it to sleep with the softer part under my neck....please advise..i want to make sure i get the max benefit for my sore neck and shoulders. .
Dear M.W: The "V" part of the Cervical Traction neck pillow is the traction side and it is the firmer part of the pillow. If you find this comfortable, then use the pillow like this because it will give you maximum benefit. If it is too firm, then use the softer support side of the pillow to begin with. Please keep in mind that mild soreness is normal after sleeping on the pillow for some of our patients- because it may be a new position for your neck. Also, you may want to use the traction side of the pillow for a small amount of time and slowly increase the time you use it. So for example, use it for 30 minutes, then go back to your old pillow OR use the support side of the pillow which is a softer support.
Does the Cervical Traction Pillow Come In A Smaller Size?
My name is Jasmine and i just purchased the cervical traction neck pillow and i love it. i wondered if there is a travel size in this pillow. Can you let me know. Thank you, Jasmine.
Thank you for your email Jasmine. Unfortunately, the cervical traction neck pillow does not come in a smaller size. The pillow that does come in 3 sizes is called the Linear gravity neck pillow- small, med and large. It does not have the traction side. It is an excellent support pillow for your neck. Many of our customers use this pillow for travelling purposes. Here is the link, if you wish to read up on this pillow: Linear Gravity Neck Pillow information.
I received my Cervical Linear Traction Neck Pillow a few days ago, thank you for the quick service! I wonder if you have a smaller version available. This seems much too thick for me, I'm rather short and very tender since I'm waiting for surgery to replace 2 ruptured cervical discs. The design seems very effective and I really want to try it if the whole pillow could be about 1/2 as thick. I see you have a pillow in 3 sizes, but I don't think it has the traction feature. Dimensions given are length and width, but not thickness. Please advise. -CM
Dear CM: Thank you for your email. Unfortunately, the cervical traction neck pillow does not come in a smaller size. The pillow that does come in 3 sizes is called the linear gravity neck pillow- small, med and large. It does not have the traction side. It is an excellent support pillow for your neck. The traction pillow is created purposely to give you a stretch in your neck. My suggestion would be to try the pillow for a few more nights in small increments of time. It is the best pillow for a patient with cervical discs and may even help you after your surgery because it puts the neck into the proper c-curvature (cervical lordosis). Also, switch it up with your regular pillow OR sleep on the other side of the pillow (which is for support of the neck). If the pillow still does not work, and you wish to return it, please email us- it is not an issue at all. Finally, you mentioned that you are a candidate for surgery. Another non surgical option for cervical disc if you are a candidate is non surgical spinal decompression. Like I said, not everyone is a candidate- so you have to locate a Dr that uses this special technology in his/her office and have a proper consultation/examination. Also, have you tried to use traction therapy for your cervical spine?- a tool such as the cervical traction posture pump 1000 or the Pronex Cervical Traction unit (it comes in 3 sizes) may be beneficial as well. We carry these on our website www.arc4life.com if you are interested in reading up on it. I hope that my information helps you.
A Neck Pillow for Arthritis in the Neck
I have arthritis in my upper neck. It at time causes my shoulder muscles and neck to ache and I wake up with a sore neck. Do you have a pillow that might help my situation. Thank you. NK
Thank you for your email. I would suggest the cervical traction neck pillow-It will put your cervical spine in the proper position while you sleep, and give you a comfortable stretch. Please read our Frequently asked questions here: FAQ's about the CLT Pillow
Also if you have a chance please read our testimonials for this pillow so that you can see what our customers symptoms were- and how the cervical traction neck pillow helped their pain. Testimonials for the cervical traction neck pillow
Finally, I am going to suggest that you read this very informative article entitled: How to choose the Best neck pillow for YOU
Getting Used to A New Neck Pillow
The pillow was in perfect shape and arrived on time, but I'm afraid it hurts my neck." -tMulford
Use the support side of the pillow before using the traction side. Because of the special design of this neck pillow, it can take a while to get used to. Everyone is different. Also, use the cervical traction in small increments of time- using it and your regular pillow together in the beginning.
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