For some patients, finding the right pillow can be very difficult. It often happens for patients who need a certain level of thickness or support for the surface they are sleeping on. It can also happen after you have had some kind of neck surgery or procedure. This can happen when you are trying to find the right sleeping position and it is just not happening. Often times, this is a temporary state. No matter how much material you put into the pillow, the pillow will still have a soft feel because of the combination of fiber and memory foam.