Return Policies
for Arc4life Products
For most of the Arc4life products we sell, we offer a 30 day return policy. In all cases there is a 5% Return fee and shipping is not refundable. Here are the details for the various products we sell on Arc4life.com. If you have questions about which pillow is best for you, or have questions about returns, please contact us before purchasing. You can reach us via email or phone. 
Arc4life Pillows Return Policy
Return Policy for Arc4life Neck Pillows
* Includes the Arc4life Cervical Traction Neck Pillow (small, med and large) and the Linear Gravity Neck Pillows (small, med and large)

We have a 14 day return policy on most of our neck pillows. The pillow must come back in brand new condition- pillows with stains, odours, and any discoloration will be not accepted back. A 15% return fee applies and shipping is not refundable. There are no returns accepted on the arc4life traction and arc4life linear gravity neck pillows in the xfirm setting at all. 
Combination Pillows Returns
Return Policy for Arc4life Cervical Linear Traction Neck Pillows that are sold as a Set 
Includes the Arc4life Cervical Linear Traction Neck Pillows that are Sold as a Set (Pillows that Come with Dust Covers)

We have a 14 day return policy on most of our neck pillows. The pillow must come back in brand new condition- pillows with stains, odours, and any discoloration will be not accepted back. A 15% return fee applies and shipping is not refundable. Customer is responsible for shipping back pillows in a safe and secure manner. There are no returns accepted on the arc4life traction and arc4life linear gravity neck pillows in the xfirm setting at all. Please note that dust covers are not refundable. You can keep those and use them on other pillows you have. The dust cover portion of the pillow SET price will be deducted and non refundable. 
Core Products Return Policy
Ergonomic Products/Core Products
* Includes the tri core family of pillows, positioning wedges, hot and cold packs etc.

We have a 14 day return policy on most the tri core pillow, wedges, cushions and hot/cold packs. The products must come back in brand new condition- pillows with stains, odours, and any discoloration will be not accepted back. A 15% return fee applies and shipping is not refundable. Customer is responsible for shipping the items back.  Please email us that you wish to return these items and we will get an RA Number and address to ship back to you for you. This could take 1-2 business days. 
Neck Traction and Other Products by Arc4life.com
Traction Products
*Includes the posture pump 1000, trac collar, pronex traction unit and over the door traction unit.
  • Please email us at customerservice@arc4life.com; include your Order Number, what products you ordered, the Product Code and date you ordered it.
  • We will email you back the shipping address and also the RA # (put this on the outside of the box)
  • You are responsible for the Shipping charges back. You can ship via any method: Post office, fedex, DHL or UPS. If you can email us the tracking information that would be great.
  • Just return the product in the Original Packaging in New Condition for a refund of the product price less shipping and a 15% restocking fee.
  • We will refund you the same way you made payment: via your credit card (visa, mastercard, amex) or paypal. If you paid by check, we will mail you a check. If you used a different name in shipping and billing, make sure you provide us with the Billing name you used.
ChiroCub Teddy Bears and Family Return Policy
ChiroCub Teddy Bears and Family
  • Please email us at customerservice@arc4life.com include your Order Number, what products you ordered, the Product Code and date you ordered it.
  • Just return the product in the Original Packaging in New Condition for a refund of the product price less shipping and a 15% restocking fee.
  • You can ship via any method: Post office, fedex, DHL or UPS. If you can email us back the tracking information that would be great.
  • Return the product back to: Arc4life, 4645 S Clyde Morris Blvd #407, Port Orange FL 32129
  • We will refund you the same way you made payment: via your credit card (visa, mastercard, amex) or paypal. If you paid by check, we will mail you a check. If you used a different name in shipping and billing, make sure you provide us with the Billing name you used.

Items that Cannot Be Returned on Arc4life.com

Items That Cannot be Returned
  • Biofreeze Natural Pain Relief Gel
  • Formula 303 Natural Muscle Relaxer
  • Dust Covers for Cltraction Pillow
  • **Any products that have gone over the 14 Day period**'
  • Any item that is not in brand new condition
  • Arc4life Traction pillow small, arc4life traction and gravity pillows XFIRM
* Email us at customerservice@arc4life.com if you have any questions about our return policy *